Refund Policy

This Refund Policy applies to Sellup.io Premium — the optional paid plans you buy from us. It does not apply to purchases your customers make from your store; each store owner sets and honours their own refund policy for their own customers.

1. All Premium purchases are final

Premium is a digital service that gives you immediate access to Premium features as soon as your payment is confirmed. Because of this, all Premium payments — monthly, yearly and lifetime — are final and non-refundable, except where a refund is required by applicable law (see Section 3).

2. Cancelling instead of refunding

You can cancel a monthly or yearly Premium plan at any time from your dashboard. Cancelling stops the next renewal so you are not charged again. You keep Premium access until the end of the billing period you have already paid for. We do not provide partial refunds for the unused part of a period.

3. Your statutory rights (EU/EEA consumers)

If you are a consumer in the EU/EEA you normally have a 14-day right to withdraw from an online purchase. For digital services that begin immediately this right can be waived: by subscribing to Premium and gaining immediate access, you expressly request that we begin providing the service at once and you acknowledge that you therefore lose your 14-day right of withdrawal once access has started. Nothing in this policy removes mandatory consumer rights that cannot be waived under your local law.

4. Duplicate or incorrect charges

If you were charged more than once for the same plan, or charged in error, contact us through our Support page and we will investigate and correct genuine billing errors.

5. Chargebacks

If you have a billing problem, please contact us first — we can usually resolve it faster than a dispute. Opening a chargeback or payment dispute for a valid, delivered Premium purchase may result in suspension of your Premium access and account while the dispute is reviewed.

6. Contact

Questions about a Premium charge? Reach us through our Support page.